Residuals

PaymentHub Residuals Direct Deposit FAQ

Current Active WGAW members can now receive residuals through direct deposit. Sign up is easy and takes less than 15 minutes!

To register, simply:  

  1. Visit myWGA
  2. Select Residuals payees & deposits
  3. Review your payees/loan out companies. 
  4. Select Register for Direct Deposit. This will take you to the secure PaymentHub portal where you can register for direct deposit and set up bank account routing. 

For more information, see the Frequently Asked Questions below or contact WGAW Online Services online or at (323) 782-4141. 

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  • How does it work?

    The Guild has partnered with a third-party company that will process residuals checks. Their tool is called PaymentHub. Members register with this company to authorize checks to be conveniently routed to their bank accounts.

  • Who is eligible for direct deposit?

    Presently it is only available to Current Active WGAW members. This will be extended to WGAE members in the near future.

  • I live internationally, can I have my checks deposited to a bank account outside the U.S.?

    Yes.

  • How long will it take the money to hit my account?

    For domestic transactions, please allow seven days from the time you see the check listed on myWGA. For international, please allow 10 days.

  • Can I register a Venmo account or some other type of account for direct deposit?

    No, only traditional bank accounts.

  • Can I set up direct deposit for my loan out?

    Yes! You’ll need to separately register your loan out(s). For example, if you receive some checks payable to you as an individual and some checks payable to your loan out, you’ll have to register both your loan out company and yourself as an individual and attach banking information to each. If you have further questions about setting up your loan out for direct deposit, please contact the PaymentHub support desk: support@exactuals.com.

  • I received an error message: “User Token Has Expired.”

    First, make sure that you are trying to register through myWGA and not the PaymentHub website directly. Then refresh your browser. If the problem persists, please contact the PaymentHub support desk: support@exactuals.com.

  • Can my manager see my info?

    At this time, writers cannot add additional users to their accounts.

  • How do I see my paystubs?

    The PaymentHub user portal scans all checks and stubs. There are PDFs available for every check on the website.

  • Will I get notified of a completed direct deposit?

    Yes, PaymentHub will email you when a direct deposit has been made to your account.

  • Can I see direct deposit payments on the Residuals Lookup on myWGA?

    Yes, your payment information is still available on the Residuals Lookup on myWGA. The lookup page hasn’t changed and will look the same whether you’ve signed up for direct deposit or not. 

  • Does direct deposit cost anything?

    There is no charge for direct deposit.

  • Can I pause direct deposit after I’ve enrolled?

    Yes, please contact the WGAW Membership Department or (323) 782-4532.